Data Recovery

  • Have you lost your hard-drive due to hardware corruption? Or maybe you have just accidentally deleted data you later realised you wanted. In either case we can recover your data for you.

    Have you been told the drive is unsalvagable? Then think again. We have recovered data when other PC experts stated the drive was completely trashed or dead. We can also recover data when the drive has been re-formatted after a failure and the operating system had been re-installed. we can help in the following scenariosHard drive

    • Mechanically Failing Drives (limited to extent of damage and if disk will spin)
    • Corrupted/ Files System
    • Deleted Files
    • Partion or Boot problems
    • Software crashes
    • FDisk or formatted drives

    We can never guarantee complete data recovery, particularly if data has been overwritten but but our 100% record still stands.

  • Desktop PC's & Laptops:

    1. If your system has "crashed" and you can no longer access the operating system or see the drive in the BIOS, then shut the system down immediately and do not run any further power through the drive by attempting reboots. If the headstack inside your drive has been damaged, you may cause further additional damage to the platters of the drive.

    2. If you have deleted a file or files or accidentally formatted your drive, then the most important thing is to NOT write or install ANY new application onto that drive. Deleting files simply removes the locating tag of the file, but the file is still intact on the drive. If you add new data to the drive, you may over-write your lost data. Using advanced data recovery software, Pace IT can re-assemble the binary code and restore your files.

    3. If your partition has become corrupted, the most important thing to remember is NOT to attempt a re-install of your operating system or add new data to the drive. Pace IT will use specialised tools and techniques to repair the partition and/or extract your data.

    4. If you have deleted a partition, do not attempt to restore it by formatting the drive as this will only result in the addition of an empty partition. It will not recover your data.

    5. If you believe you have been infected with a virus, shut the system down and contact Data Doctors, we will be able to help you identify the threat it poses to your data.

    6. If you experience a single file corruption, be sure not to attempt creating a new file with the same name as this will partially over-write the file and will greatly decrease our ability to recover the file fully.

    Remember, these are just a few of the more common reasons for data loss. Any attempts that you make to recover the file or drive may result in a decreased quality of our recovery efforts or even make it impossible for us to recover the data.

  • Handling the drive

    drive packagingIF YOU ARE POSTING OR DELIVERING YOUR HARD DRIVE, NOTE THE FOLLOWING:

    If at all possible, remove the media from the computer. Get expert help if necessary. Send us just the hard drive(s), USB flashcard, microdrive etc.

    Handle a hard disk drive as you would handle an egg. Handle failed hard disk drives with the same care as new drives.

    Use the original shipping materials, if you still have them. If not, they are relatively easy to replicate:

    1.) Wrap media in an anti-static bag or tinfoil to prevent electrostatic discharge.

    2.) Use a box that is at least twice the size of the media so that the media can be suspended in the middle of the box. We recommend a minimum of two inches of insulation all around for a standard drive.

    3.) Pack securely with foam, bubble wrap, or creased newspaper so the media will not move from the middle of the box.internal drive

    4.) If sending a computer, laptop or notebook, use great care to ensure proper cushioning and protection. We recommend at least 6 inches for insulation. The heavier the unit, the more padding required.

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